A man and woman smile as they speak with an apartment employee during a tour of a potential new home, with large open windows providing a bright, welcoming view in the background.

Questions to Ask When Touring an Apartment

Written by Greystar
Edited by Greystar
Apartments and Communities March 4, 2025

Touring an apartment is an important and exciting step in finding the right home. Asking the right questions during this process can help you uncover details that might not be obvious at first glance, ensuring that the space meets your needs and expectations. Whether you're visiting in person or taking a virtual apartment tour, preparing a list of questions to ask when touring will help you make a confident decision.


Questions About Lease Terms and Rent

Understanding the lease terms and rental costs is necessary when evaluating a potential apartment. These factors will directly impact your budget and long-term planning. 


Key Details to Confirm

  • What is the duration of the lease?
  • Are lease renewal options available, and what is the process?
  • Are there penalties for breaking the lease early?
  • What is the monthly rent?
  • Are any utilities included in the rent price?
  • Are there additional fees for pets, parking, or building amenities?
  • How much is the security deposit and is it refundable?
  • Is renters insurance required? If so, how much coverage?


By asking detailed questions, you can gain a clear understanding of all financial responsibilities before signing the lease.

 

A couple discusses details with apartment staff during a tour of an apartment unit, with one person holding a paper to share specific information, while the apartment's interior is visible in the background.

Apartment Features and Condition

Every apartment has unique features that may or may not suit your needs. Touring the space and evaluating its condition can give you insight into what daily life might look like if you move in!


What to Ask and Look For

  • What appliances and amenities are included in the unit?
  • Is the apartment wired for high-speed internet and cable?
  • What is the condition of plumbing, electrical systems, and HVAC?
  • How is the noise level inside the apartment, and are there soundproofing features in place?
  • Can tenants make modifications like painting walls or hanging pictures?


By asking these questions when touring an apartment, you can determine if the unit is functional and comfortable for your needs. Don’t hesitate to inspect things like water pressure, outlet placement, and storage options during your tour!

 

An open floor plan of an apartment featuring exposed brick, modern finishes, and an abundance of natural light flooding the space.

Maintenance and Repairs

Knowing how maintenance and repair issues are handled can save you from future frustrations. Reliable and efficient service will play an important role in maintaining your comfort and peace of mind as a renter.


What to Know

  • How are maintenance requests handled, and what is the typical response time?
  • Is there 24/7 emergency maintenance available?
  • Are there planned renovations for the unit or building?


Understanding these processes will prepare you for potential issues and give you confidence in how the property is managed.

 


A maintenance worker repairs a sink in an apartment kitchen while checking his phone for details from the maintenance request.

Amenities and Community Features

Amenities can improve your living experience, but they’re also an investment. Confirming the availability, condition, and costs of amenities can help you decide if the community fits your lifestyle.


Explore These Features

  • What amenities are available, such as gyms, pools, or community spaces?
  • Are there fees for using amenities, and what are the operating hours?
  • Is there a guest policy for amenities?
  • Are there on-site security measures like gated access or surveillance cameras?
  • Are fire alarms and CO2 detectors installed in the unit and common areas?


Having clear answers to these questions during your apartment tour will help you understand the benefits and any associated costs.

 

A serene apartment pool surrounded by lounge chairs, set against a backdrop of modern buildings, with wood plank flooring adding a stylish touch.

Neighborhood, Parking, and Transportation

The location of your apartment will play a significant role in your daily life. Questions about the neighborhood and parking can help to confirm that the community is safe, accessible, and convenient for your routine.


Neighborhood and Surroundings

  • What is the proximity to grocery stores, restaurants, schools, or healthcare facilities?
  • How does the neighborhood rate in terms of safety and noise levels?
  • Is the area walkable or bike-friendly?

 

Parking and Transportation

  • Is parking included in the rent, or are additional fees required?
  • Are there designated parking spaces, garages, or electric vehicle charging stations?
  • Is guest parking available?
  • What public transportation options are nearby?


By answering these questions you’ll be able to confirm that the location and accessibility meet your lifestyle needs and priorities.

 

A man walks toward his parked car in a dimly lit parking garage. As he approaches, the tail lights illuminate, signaling that the vehicle has been unlocked and is ready to be driven.

Questions to Ask During Virtual Apartment Tours

Virtual apartment tours have become a popular option for long-distance apartment hunting, allowing renters to evaluate properties remotely. To make the most of a virtual visit, tailor your questions to the experience.

 

  • Can the leasing agent provide a live walkthrough and answer real-time questions?
  • Will the tour cover amenities and the surrounding neighborhood?
  • Are detailed images or videos of key features available for review after the tour?


By addressing these apartment tour questions, you can confidently assess the property, even if you’re unable to visit in person.


Trust Your Instincts

After addressing all the questions to ask when touring an apartment, take time to reflect on how the space feels to you. If the apartment aligns with your requirements and fits within your budget, you can proceed confidently.




Find Your Ideal Apartment

Greystar properties are designed to match the diverse needs of renters. Use our apartment finder tool to explore high-quality options in your preferred location. Your next home awaits!




The information presented on or through this Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to this Website, or by anyone who may be informed of any of its contents. Any reference to amenities, services, rules, policies, or procedures at a Greystar apartment community is general in nature, and each Greystar apartment community may have amenities, services, rules, policies, and procedures that differ from those referenced on this Website. Please consult with your Greystar apartment community for the exact amenities, services, rules, policies, or procedures applicable.

This Website may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Greystar, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Greystar. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

 

Scroll to Top