Questions to Ask During Apartment Tours

Touring an apartment is an exciting (and important) step in finding your next home. Though your initial impression may be “too good to be true,” not everything is always as it seems and it’s the little details that matter the most. That’s why it's important to ask the right questions during your tour to ensure the space meets all your expectations. 

A thorough questioning process can reveal details that aren't immediately obvious and help you make an informed decision. For example, while the rent may fit your budget, there could be hidden fees not advertised upfront.

Whether you're a first-time renter or looking to relocate, having a clear understanding of what to ask can save you from potential pitfalls. Here is a general idea of what to discuss during an apartment tour to get you started:

• Lease, rent and fees
• In-unit features
• Maintenance services
• Security features
• Building amenities
• Neighborhood/location
• Parking availability
• Policies
• How to apply
• Insurance
• Move-in and move-out

General Information

Lease Terms and Conditions

• What is the duration of the lease? Is there an option for a longer/shorter lease term?
• Are there any penalties for breaking the lease early?
• Is there an option to renew the lease? What is the requirement, procedure and timeline for renewal?

Rent and Fees

• What is the monthly rent amount?
• Are utilities included in the rent? If not, what utilities are tenants responsible for paying and what is the average cost? Are there       any additional fees (e.g., pet fees, parking fees, amenity fees)?
• What is the security deposit amount, and is it refundable? 

Apartment Features and Condition

Unit-Specific Questions

• What is the square footage of the apartment?
• What in-unit appliances and amenities are included?
• What is the condition of the plumbing, electrical systems and HVAC?
• What is the noise level inside the apartment, both from outside and within the building?
• Are there any noise-canceling features or soundproofing in the walls and floors?
• Is the apartment wired for high-speed internet and cable?
• What type of heating and cooling systems are in place (e.g., central air, window units)?
• Are there any restrictions on painting walls or making other modifications?
• What is the policy on hanging pictures or shelves?

Maintenance and Repairs

• How are maintenance requests handled, and what is the typical response time?
• Is there 24/7 emergency maintenance available?
• Are there any recent or upcoming renovations planned?
• What pest control measures are in place?

Building and Community Amenities

Security and Safety

• What security measures are in place (e.g., gated access, security cameras)?
• Is there on-staff security?
• Are there fire alarms, CO2 detectors and fire extinguishers installed?

Amenities

• What amenities are available (e.g., gym, pool, community spaces)?
• Are there any additional costs associated with using amenities?
• What are the hours of operation for the amenities?

Neighborhood and Surroundings

Location and Convenience

• What is the proximity to public transportation, grocery stores, schools and hospitals?
• What is the neighborhood like in terms of safety and noise levels?
• Is the area walkable?

Parking

• Is parking available, and is it included in the rent? If not, how much is parking?
• Is there an option for street parking? Is it safe and secure?
• Are there designated spots, garages or electric vehicle charging stations?

Policies and Regulations

Pet Policies

• Are pets allowed, and are there any breed or size restrictions?
• What are the pet fees and deposit requirements?
• Are there any pet amenities (e.g., dog parks, pet washing stations)?

Guest and Subletting Policies

• What is the policy on having guests?
• Are guests allowed to use amenities?
• Is subletting allowed, and if so, under what conditions?

Financial and Legal Considerations

Application Process

• What documents and information are required for the application?
• Is there an application fee?
• How long does it typically take to approve an application?

Renters Insurance

• Is renters insurance required, and if so, what coverage is recommended?
• Are there preferred insurance providers?

Moving In and Moving Out

Moving Procedures

• What is the process and timeline for moving in and moving out?
• What are the notice requirements?
• Are there any restrictions on moving days or times?
• How is the security deposit returned, and what deductions can be expected?

Find an Apartment That Meets Your Expectations

At Greystar, we believe that your next home should meet all your needs. Helping residents find a space that has everything they need to live easily is what we do best. 

To find a home with amenities, policies and procedures that fit your lifestyle, browse apartments in your area.

The information presented on or through this Website is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to this Website, or by anyone who may be informed of any of its contents. Any reference to amenities, services, rules, policies, or procedures at a Greystar apartment community is general in nature, and each Greystar apartment community may have amenities, services, rules, policies, and procedures that differ from those referenced on this Website. Please consult with your Greystar apartment community for the exact amenities, services, rules, policies, or procedures applicable.

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